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Why Choose Us
Frequently Asked Questions
Find answers to common questions about our services
Do you offer installation services?
+Yes, we provide professional installation services for all LG HVAC products. Our certified technicians ensure proper installation following LG guidelines and local building codes.
What warranty do your products come with?
+All LG products come with manufacturer warranty. Most air conditioners include a 10-year compressor warranty and 2-year parts warranty. Extended warranty options are available.
Do you provide maintenance services?
+Yes, we offer comprehensive maintenance packages including regular servicing, cleaning, and repairs. Our maintenance plans help extend equipment life and maintain optimal performance.
Can you help with commercial projects?
+Absolutely! We specialize in both residential and commercial HVAC solutions including offices, hotels, hospitals, retail stores, and shopping malls. Our team can design complete climate control systems for projects of any size.
What payment methods do you accept?
+We accept cash, bank transfers, mobile money (MTN, Airtel), and major credit cards. For large commercial projects, we also offer flexible payment plans and financing options.
How quickly can you respond to service calls?
+For emergency service calls in Kigali, we typically respond within 2-4 hours during business hours. For scheduled maintenance, we can usually arrange appointments within 24-48 hours.
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Browse our complete range of LG HVAC products or visit our showroom to see them in action.